Ambulance Response Programme

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A new way of working for ambulance services will be implemented across the country to make sure patients get the right response, first time.

This is following the largest clinical ambulance trial in the world and will update a decades old system. The demand for ambulance services is increasing every year but despite this, the way ambulance care is provided has broadly stayed the same.

These changes focus on making sure the best, high quality, most appropriate response is provided for each patient first time.

Have a look at our animations explaining the new categories:

Category 1 - Life Threatening Calls

Category 2 - Emergency Calls

Category 3 - Urgent Calls

Category 4 - Less Urgent Calls