The 12 Days of Christmas Care – calling 999 and improvements in rapid response

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As part of its 12 days of Christmas care campaign, today mid Essex CCG is showcasing some of the achievements of rapid response and the region’s ambulance service.

Twelve days of Christmas care

During 2016 so far, 61,500 calls to 999 for health emergencies have been made by people living in mid Essex – the busiest day of the year being 20th February when 247 calls came in during one 24-hour period alone.

This winter, a new East of England Ambulance Services NHS Trust (EEAST) station opened in Springfield, Chelmsford, in a bid to provide more rapid response help to local people.

“Our paramedics, ambulance crews and call handlers all work incredibly hard throughout the year to give the best care possible,” explained Dan Phillips, Area Clinical Lead for EEAST.

“We want everyone in mid Essex to enjoy a peaceful and healthy Christmas and New Year and to stay well. There are many services operating over the holidays that can help people – be that a pharmacy, GP or 111.

“If things do get serious or you need urgent help, then rapid response is available – we just want people to use services wisely.”

The most common 999 ambulance call last winter, which is the case all year round, was for falls; 2,709 calls in that category between November and February.

If you have an elderly neighbour or relative, please take some time over the festive period to visit and ensure that they have all they need to keep them well.

Picking up shopping or medicines for them can make all the difference and could prevent them having to leave the house themselves and risk a fall if the weather turns bad.

For more information on how to stay well this winter click here