NHS 111 and Out-of-hours - Have your say on changes to NHS services across Essex

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Six CCGs across Essex are working on proposals for a new integrated urgent care service that brings the NHS 111 service and out-of-hours service closer together – and we want to hear your views.

NHS111 InfographicThe NHS 111 service is a 24 hours, 7 days a week, 365 days a year service. It’s the number to call when you need medical help but it’s not an emergency. A trained advisor supported by healthcare professionals assesses your condition and directs you to the best place to receive care.

The Out-of-hours service is a GP service available when your GP practice is closed. If you call NHS 111 when your practice is closed, you may be directed to the out-of-hours service.

Mid Essex, Basildon & Brentwood, Castle Point & Rochford, Southend, Thurrock and West Essex CCGs are working in partnership to benefit patients across the CCG areas. Our proposals to create a single integrated urgent care service will mean that the NHS 111 and out-of-hours service will work more effectively together. The proposed service will continue to:

  • Provide a free to call number (111) that is available 24 hours a day, 365 days of the year;
  • When you call, you will speak to a trained health advisor who will assess you symptoms and direct you to the most appropriate source of support;
  • Whenever possible, you won’t have to repeat or explain your story to multiple people;
  • You will be asked if it’s OK to access your Summary Care Record which means the person you are speaking to can see you medical notes, details of medication and previous treatment. You can refuse for this to be made available should you wish to do so.

We want to hear from you

Mid Essex CCG is committed to ensuring that this key NHS service delivers what mid Essex residents need, so we want to hear your views on the current NHS 111 and out-of-hours service and how these can be improved.

It is important to us that any changes we introduce will help make the service easier to use, ensure you get the right help faster, and make the best use of the public funds we invest into it.

To have your say, click here to complete the online survey. Please note the survey closes at 5pm on Monday 26 September.

A number of events are taking place across Essex where you can share your views and hear more about the plans. The dates and locations are below:

15th September - Chelmsford
Central Baptist Church, Victoria Road South, Chelmsford, CM1 1LN

19th September - Southend
CCG Offices, Harcourt House, 5-15 Harcourt Avenue, Southend-on-Sea, SS2 6HT

20th September - Epping
CCG Offices, St Margaret’s Hospital, Building 4, Spencer Close, The Plain, Epping, CM16 6TN

23rd September - Basildon
CCG Offices, Phoenix Place, Christopher Martin Road, Basildon, SS14 3HG

All events are rolling drop in sessions: (09.30am, 10.30am, 11.30am, 1pm & 2pm)

Key messages:

  • We are looking to redesign a key NHS service and we want you to be involved;
  • There are some aspects of the service which cannot be changed, but we are keen to hear from you about how you think other areas of the service could be improved;
  • We are doing this so that the service you receive is smooth, accessible whenever you need it and is able to withstand further budget constraints we may face in the future;
  • By bringing NHS services closer together, and working in a more joined-up way, we believe your urgent care and out-of-hours services will enable you to receive the right care, first time;
  • We also want to be able to offer you care that is closer to home, in community settings where possible, rather than in hospitals;
  • We want to be able to support you to administer self-care where appropriate, with the support and advice from a clinician via the telephone.