Patient Transport

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Non-emergency patient transport, funded by the NHS, is available when a medical condition means that a patient would struggle to safely attend their appointment or treatment independently.

Non-emergency patient transport is an important service for those who cannot attend hospital, outpatient appointments, community clinics or get home after a hospital admission by any other means. NHS-funded transport does not cover journeys to GPs, dentists, pharmacies and opticians.

The non-emergency patient transport service uses a wide range of vehicle types and levels of care that are consistent with each patients’ medical needs.

How do I know if I am eligible for non-emergency patient transport?

Patients who would like help with transport to healthcare appointments will need to have an assessment which will determine your medical needs and what support you will need on the journey.

The assessment may be done face to face with the doctor or nurse who is responsible for your care, or it could be done over the phone with the transport assessment and booking team.

Details of the Eligibility Criteria for Non-Emergency Patient Transport Service (NEPTS) in Mid and South Essex is available to download here: 
pdf Eligibility Criteria Patient Transport Service (117 KB)

What if I am not eligible for patient transport?

If you are not eligible for NHS-funded patient transport details of community transport can be found here:

Thurrock public travel and transport
Essex County Council bus information
Southend public transport

Need help with travel costs?

If you are not eligible for NHS-funded patient transport and need help to pay for the costs of transport to your healthcare appointments, you may be able to claim a refund through the national Healthcare Travel Costs Scheme.

More information can be found here: Health Travel Costs Scheme 

Mid and South Essex Patients

Non-emergency patient transport service for Mid and South Essex is provided by HTG UK, formerly Thames Ambulance Service Limited. 

Transport to some hospitals outside of Essex may be provided by a different transport service, details can be found here: Travelling to a hospital outside of mid and south Essex?

Transport with HTG UK will usually be booked by your healthcare professional. However, patients can contact HTG UK by calling 0808 169 9614.

Further information can be found on the HTG UK patient leaflet here:  pdf Patient leaflet HTG Essex (871 KB)

Or via their website: www.htg-uk.com/

Feedback and queries

If you would like to raise any compliments, concerns or complaints about patient transport then you can contact HTG UK by phone, email or post using the details below.

Telephone - 0808 164 4696

Email- This email address is being protected from spambots. You need JavaScript enabled to view it.

HTG UK
Harrison Place,
Whisby Way,
Lincoln,
LN6 3AH

Travelling to a hospital outside of mid and south Essex?

In some cases Patient transport services for out of area hospitals are arranged directly through the hospitals themselves. Details of these hospitals and contact details are shown in the table below.

Therefore patients or their advocates need to contact the hospital patient transport service directly to arrange appointments. Please note some of these hospitals require the referral to be made by the patient's GP.

Patients will be assessed for eligibility in accordance with the hospital’s own eligibility criteria.

Excluded London Trusts from the Scope of this Contract Transport Provider Contact Number
Barking, Havering & Redbridge University Hospital NHS Trust (includes Queens Hospital and King George’s Hospital) G4S

1st appt. requires GP or HCP referral for PTS. PTS requirements for follow up appts. are made by the clinic/department attending
Queens Hospital:
01708 435 590

King George’s Hospital:
0208 970 8101
Bart’s Health NHS Trust (includes St. Bartholomew’s and The Royal London)  Serco 0330 041 6767
Chelsea & Westminster Hospital NHS Trust PTS is arranged in house by the appointment staff on the appt. booking line 0203 315 6666
Great Ormond Street Hospital PTS is arranged in house by the ward or clinic direct. Patient to contact ward/clinic for eligibility check once appt. has been made 0207 405 9200
Guys & St Thomas Hospital Essentia 0207 188 2888
Homerton University Hospital   Patient Transport Centre

1st appt. requires GP or HCP referral for PTS. Follow up appts. can be booked by the patient via the In-House Hospital Transport Team
  Outpatient Clinic:

0208 510 7777



Bryning Unit:

0208 510 8941
Imperial College Healthcare (includes Charing Cross Hospital, Hammersmith Hospital, Queen Charlottes and Chelsea Hospital, St Mary’s Hospital Sidcup and Western Eye Hospital)  Falck   Transport Booking Team:

;0330 678 1245

Escalation Contact:

0330 678 1245
Kings College Hospital (includes Denmark Hill, Princess Royal Hospital, Orpington Hospital, Beckenham Beacon and Queen Mary’s) Kings College PTS Provider – Medical Services

PRUH, OH, BB and QMH – Savoy Ventures 
  Denmark Hill:

0203 299 8000

All Other Hospitals:

0203 299 6886
Moorfields Eye Hospital DHL 0333 240 4909
The Princess Alexandra Hospital (includes Herts and Essex Hospital and St. Margaret’s Hospital)  UK Emergency Medical Transport Ambulance Service
Requires GP or HCP referral for PTS 
01204 402 030
Royal Brompton & Harefield NHS Foundation Trust Patient’s residing in North East Essex – EEAST In House Provider (with exception NEE residing patients) 0300 013 4995

0207 351 8012
Royal Free London NHS Foundation Trust   Patient Transport Assessment Centre 0333 240 4909
Royal National Orthopaedic Hospital G4S 0800 953 4138 
St Georges Healthcare (includes Queens Mary’s Hospital, Roehampton) St Georges and St. John’s Therapy Centre

Patient Transport Assessment Team

Queen Mary’s Hospital, Roehampton

Requires GP or HCP referral for PTS
  0208 725 0808

0208 487 6000
The Royal Marsden (includes Sutton and Chelsea Hospitals) Patient Transport Assessment Team

Sutton Hospital

Chelsea Hospital
0208 661 3427
0207 811 8305
Whittington Health NHS Trust DHL 0333 240 4909
University College London Hospital (includes National Hospital for Neurology and Neurosurgery, Queen Square) London Ambulance Services 1st appt. requires GP or HCP referral for PTS. Follow up appts. can be booked by the Transport Assessment Team

0203 456 7010