Patient Advice and Liaison Service (PALS)

Pin It

PALS advisor

Mid Essex CCG does not have a Patient Advice and Liaison Service (PALS), however a number of NHS healthcare providers who operate across mid Essex do offer this service. They will be able to deal with your concerns and can offer you information, support and assistance.


Mid and South Essex Hospitals

For enquiries/advice relating to Mid and South Essex Hospitals please contact their PALS department via the following:

Broomfield Hospital

PALS and Complaints Department
Broomfield Hospital
Chelmsford
Essex
CM1 7ET

Call: 01245 514130 (10.30am to 3.30pm - Monday to Friday).

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Basildon Hospital

PALS Office
Level C, Basildon University Hospital
Nethermayne
Basildon
Essex
SS16 5NL

Call: 01268 3944440 (10.30am to 3.00pm - Monday to Friday).

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Southend Hospital

PALS Office
Southend University Hospital
Prittlewell Chase
Westcliff on Sea
Essex
SS0 0RY

Call: 01702 385333 (10.00am to 4.00pm - Monday to Friday).

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Essex Partnership University Trust

EPUT provides a number of services across our system such as, mental health, community services and learning disability services.

For enquiries/advice relating to Essex Partnership University Trust, please email their PALS department via This email address is being protected from spambots. You need JavaScript enabled to view it..

North East London Foundation Trust

NELFT provides a number of services across our system such as community services including inpatient community hospital beds and the Emotional Wellbeing and Mental Health Service (EWMHS) supporting children aged 0-18, or up to 25 for those with special educational needs.

For enquiries/advice relating to North East London Foundation Trust, please email their PALS department via This email address is being protected from spambots. You need JavaScript enabled to view it.

Primary Care Services

If you require advice about a GP, dentist, optician or pharmacist, then you can contact NHS England via the following:

Call: 0300 311 2233
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Help finding local NHS services

Healthwatch Essex’s Information Signposting and Service works to help people across mid Essex get the best out of local NHS services. You can find advice and signposting to mid Essex health and social care services on the Healthwatch Essex website or by calling 0300 500 1895 or texting 077123 95398.

What if I want to make a formal complaint?

If you want to make a formal complaint, please visit our complaints page.